Shipping policy
Last updated: 10 Feb 2025
At Sanoire, we aim to deliver your order quickly, securely, and transparently. Please review the information below for details on how and when your order will be shipped.
Order Processing
All orders are processed and shipped from the United Kingdom.
Processing time: Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after order confirmation.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
During periods of high demand, promotions, or holidays, processing times may take slightly longer. Any significant delays will be clearly communicated.
UK Shipping (Domestic)
Shipping Options
Standard Shipping
Estimated delivery: 2–4 business days
£2.99 on orders under £40
Free Standard Shipping
Estimated delivery: 3–5 business days
Free on orders £40+
Delivery times begin after processing.
United States Shipping (International)
We offer tracked international shipping to the United States.
All international orders are dispatched from the United Kingdom.
Shipping Method: Tracked International Shipping
Estimated Delivery Time: 5–10 business days (after processing)
Shipping Cost: Calculated at checkout
Important Information:
- Customers are responsible for any customs duties, import taxes, or additional charges imposed by US customs authorities (if applicable).
- These charges are not included in the product or shipping price.
- Delivery times may vary due to customs processing or carrier delays.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
Please allow up to 24–48 hours for tracking information to update.
If you have not received your order within:
- 7 business days (UK)
- 15 business days (USA)
Please contact us with your order number.
Shipping Responsibility & Issues
Delivered but Not Received
If tracking shows your order as delivered but you have not received it:
- Please check with neighbours or your local delivery carrier.
- If the issue persists, contact the carrier directly to initiate an investigation.
Damaged Items
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the damaged packaging and item
We will review the issue and assist where appropriate.
Incorrect Address
Please ensure all address details are correct at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to re-send the order.
Returns, Refunds & Exchanges
Shipping costs on returns are handled in accordance with our Returns & Refunds Policy.
Contact Us
If you have any questions about shipping or your order, please contact us: