Terms of service
Last updated: 7 December 2025
Overview
Welcome to Sanoire.
Throughout this website, the terms “we”, “us”, and “our” refer to Sanoire.
Sanoire operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
By visiting or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
Please read these Terms carefully, as they contain important information about your legal rights and limitations of liability.
1. Access and Eligibility
To use our Services, you confirm that:
- You are at least 18 years old, or the age of legal majority in your country of residence.
- You are legally capable of entering into binding contracts.
You agree to provide accurate, current, and complete information when using the Services and to keep your information up to date. You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account.
2. Products and Information
We make every reasonable effort to display products accurately. However, colours, textures, or appearance may vary depending on your device and screen settings.
All product descriptions, pricing, availability, and content are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse service at our sole discretion.
3. Orders and Acceptance
When you place an order, you are making an offer to purchase products from Sanoire. Orders are only accepted once payment has been successfully processed and an order confirmation has been issued.
We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock availability, or suspected fraud. If an order is cancelled, any payment taken will be refunded in accordance with our Refund Policy.
All purchases are for personal use only and may not be resold or redistributed for commercial purposes.
4. Prices and Payment
All prices are displayed in the applicable currency and may change without notice.
Prices do not include shipping, customs duties, or taxes unless otherwise stated. You authorise us to charge your selected payment method for the total amount of your order, including applicable shipping and taxes.
You represent and warrant that you are authorised to use the payment method provided.
5. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processes, or circumstances beyond our control.
Risk of loss and title for purchased items pass to you once the order has been handed over to the delivery carrier.
6. Returns and Refunds
Returns and refunds are governed strictly by our Returns & Refunds Policy, which forms part of these Terms.
7. Intellectual Property
All content on the Services—including text, images, branding, logos, graphics, and product designs—is the property of Sanoire or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or exploit any part of the Services without prior written consent from Sanoire.
8. Optional Third-Party Tools
We may provide access to third-party tools or integrations that we do not control. These tools are provided “as is” and “as available”, without warranties of any kind.
Use of third-party tools is entirely at your own risk and discretion.
9. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party websites is done at your own risk, and you should review their policies before engaging with them.
10. Relationship with Shopify
Our store is hosted on Shopify. Any purchases made through the Services are transactions directly between you and Sanoire.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and Sanoire and you release Shopify from any related claims or liabilities.
(This section is required by Shopify and must not be removed.)
11. Feedback and Reviews
If you submit reviews, feedback, suggestions, or other content, you grant Sanoire a worldwide, royalty-free, perpetual licence to use, reproduce, and display such content for business and marketing purposes.
12. Errors and Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions on the Services and to change or update information or cancel orders at any time without prior notice.
13. Prohibited Uses
You may not use the Services for any unlawful or prohibited purpose, including but not limited to:
- Violating applicable laws or regulations
- Infringing intellectual property rights
- Harassment, abuse, or threats
- Spamming, phishing, or transmitting malicious code
We reserve the right to suspend or terminate your access if you violate these Terms.
14. Termination
We may terminate or suspend your access to the Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business or users.
All obligations and liabilities incurred prior to termination will survive termination.
15. Disclaimer of Warranties
The Services and all products are provided “as is” and “as available”, without warranties of any kind, except as required by applicable law.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
16. Limitation of Liability
To the fullest extent permitted by law, Sanoire shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or products.
Nothing in these Terms limits any liability that cannot be excluded under applicable law.
17. Indemnification
You agree to indemnify and hold harmless Sanoire and its affiliates from any claims, liabilities, damages, or expenses arising out of your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, together with our referenced policies, constitute the entire agreement between you and Sanoire regarding use of the Services.
20. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
21. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
22. Contact Information
If you have any questions about these Terms, please contact us:
Sanoire
114, Chase Road
London
HA8 5DL
United Kingdom